About Granado
Granado has been part of Brazilian life since 1870, when it opened its first pharmacy in Rio de Janeiro, and is today one of the oldest and most loved cosmetics houses in the country. Grupo Granado also owns Phebo and Care, and has taken its products to stores in Brazil and abroad. Few companies combine so much tradition with such constant renewal, which makes Granado a true symbol of Brazilian beauty.
The challenge
Sending gifts to customers involves requests, approvals and shipping across teams, and every shipment needs to be tracked.
The solution
With automated workflows integrated with Shopify, Granado manages each gift shipment from request to delivery in one place.
The results
The team gained speed and control over shipments, and the process now runs smoothly enough to scale the customer experience.
